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Privacy Policy

Last updated: 2025

LocalBoxs ("LocalBoxs", "we", "our", or "us") provides an AI-powered customer support platform combining automated agents with human escalation. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with localboxs.com and related services. Localboxs.com is the Africa-focused version of Voxe, developed by MCP4 AI. Data is processed under the same privacy standards used for Voxe globally.

1. Introduction & Scope

This policy applies to data collected via our website, product, APIs, and integrations. By using our services, you agree to the practices described here.

2. Data We Collect

  • Account data: name, email, company, role.
  • Support data: chat transcripts, messages, attachments, metadata, routing notes.
  • Technical data: IP address, device/browser information, usage analytics, cookies.
  • Integration data from services you connect such as Chatwoot, n8n, Twilio, ElevenLabs, and BTCPay.

3. How We Use Your Data

  • Provide, maintain, and improve AI and human-assisted support features.
  • Route, summarize, and escalate conversations appropriately.
  • Authenticate users and secure the platform.
  • Analyze performance and reliability; prevent abuse.
  • Communicate service updates and respond to inquiries.

4. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies via your browser settings; disabling them may impact features.

5. AI Conversations & Logs

Conversation content may be processed by AI models to generate responses, detect intent, and improve routing. Logs are retained to provide context, quality assurance, and security. We restrict access and implement safeguards appropriate to the sensitivity of the data.

6. Payment Data

We support payments in USD and Bitcoin. Card payments may be processed by providers such as Stripe (or equivalents). Bitcoin payments may be processed via BTCPay. We do not store full card details on our servers. Payment processors handle your financial information in accordance with their own privacy policies.

7. Data Sharing

We do not sell personal data. We share data only with your configured integrations and service providers necessary to operate the platform (e.g., hosting, analytics, and the integrations listed above). These parties are bound by appropriate confidentiality and data-processing terms.

8. Data Retention

We retain data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below.

9. Your Rights

  • Access: request a copy of your data.
  • Correction: request corrections to inaccurate data.
  • Deletion: request deletion of certain data, subject to legal obligations.

10. Security Measures

We employ administrative, technical, and organizational safeguards appropriate to the risk, including encryption in transit, access controls, and audit logging. No method of transmission or storage is 100% secure.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided data, please contact us.

12. Contact Information

Email: contact@localboxs.com
Address: Addis Ababa, Ethiopia (updateable)

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible.